Cancellations — the 7-and-7 rule
Our cancellation policy is the same for every trip on the platform: simple, predictable, and not buried in fine print.
Guest cancellations
Full refund if BOTH are true: (a) you cancel within 7 days of when you booked, AND (b) the trip is still at least 7 days away from starting.
If either is false, the trip is non-refundable. This is deliberate — it stops last-minute cancellations from leaving hosts with an unbookable car.
Host cancellations
Host cancellations always trigger a 100% refund to the guest. We also help the guest re-book a comparable car at the host's expense if the cancellation is within 48 hours of pickup.
Repeat host cancellations affect your listing's search ranking and can lead to suspension.
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