Tolls, citations, and after-trip pass-through charges
When a toll or citation hits the host's account after a trip, here's exactly how it gets billed back.
How hosts file a charge
Open the trip → Pass-through charges → Add charge. Upload the toll receipt, citation, or invoice. Set the amount. The guest is notified immediately and has 5 days to dispute.
How guests respond
You can approve, partially approve, or dispute the charge from your trip page. Approved amounts charge your card on file the next business day. Disputed charges go to the same 5-day Trust & Safety flow as damage disputes.
What we never allow
Off-platform Venmo, Zelle, or cash requests for tolls. If a host asks for one, screenshot the message and report it — we'll handle the toll through the platform and address the host's account.
Sign in and message the FairCar admin team from your in-app Messages — a real person replies within one business day. We don't outsource support.