Pickup day playbook: the perfect handoff in 10 minutes
A repeatable handoff routine that helps prevent disputes and earn five-star reviews.
The night before
Wash the exterior and vacuum the interior. A spotless car earns 'cleaned to perfection' tags from guests, which feed into the Sparkle Streak rewards program.
Send the guest a friendly check-in: '{{guest_first_name}}, looking forward to tomorrow. I'll meet you at {{pickup_address}} at {{pickup_time}}. Reply here if anything changes.'
Top off fuel or charge to 80–100%. Set climate to a neutral 70°F.
When you arrive at the pickup spot
Greet by name, hand over a bottle of water. The first 30 seconds set the tone for the whole trip.
Open the FairCar app, tap the trip → Start inspection. Walk the car together: exterior on all four sides, both 3/4 angles, dashboard with odometer and fuel/battery clearly visible.
Show the guest where the spare tire, jack, registration, and insurance card live. Demo any quirks: 'this is how the trunk button works,' 'AC takes a moment to kick in.'
Handing over the keys
Confirm the return time and place in person. Both of you tap Confirm pickup in the trip page. That's the legal moment of handoff.
Send one last message: 'You're all set! Text me here if anything comes up. Drive safe.'
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