Messaging guests well — templates and timing
A friendly message at the right moment is worth more than a discount.
The three messages every trip should get
Booking confirmed (within an hour): "Hey [name], thanks for booking the [Civic]. I'll send pickup details 24h before. Any questions, message me here so we have a record."
24 hours before pickup: address, parking notes, what to do if you arrive early.
Right after return: "Thanks for taking great care of the car. I'll close out inspection in a few minutes — please leave a review when you get a moment!"
Use the template library
Dashboard → Messaging → Templates lets you save reusable messages with variables like {{guest_first_name}} and {{pickup_time}}. We auto-fill them when you insert a template.
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