Expert play: handling no-shows and very late pickups

0 to 15 minutes late: do nothing. Traffic and rideshares run behind, and a 'where are you?' message at minute 10 reads as anxious.

15 to 30 minutes: send one friendly message in the FairCar inbox. Something like 'Hi, no rush, just checking you're still on your way. I'll be here until 12:45.' Keep it in the inbox so there's a timestamped record on the trip.

Your trip goes active on its own at the pickup time, whether or not the guest has arrived. That's normal and doesn't change anything you need to do.

If there's still no word after 30 to 60 minutes, send a second inbox message with a firm cutoff, usually about 90 minutes after the pickup time. Say plainly what happens after that: 'If I don't hear from you by 1:30, I'll cancel the trip and you'll get a full refund.'

If the guest replies and is simply running late, work it out with them. A guest who communicates is not a no-show.

Once your cutoff passes with no reply and no pickup, open the trip page and tap 'Guest didn't show up? Cancel trip'. It's available for 24 hours after the pickup time, as long as the guest hasn't submitted the pickup inspection.

The guest gets a full refund, their deposit hold is released, any queued trip messages stop, and your dates reopen right away. You won't receive a payout for that trip.

Only use it when the guest truly never picked up the car. If they did pick it up and something went wrong, message them and open a dispute from the trip instead.

The reopened dates show up in search immediately. If the window is short, a small price drop on those days in your calendar helps it re-book faster.