Expert play: additional drivers, unlisted drivers, and what to do when you find out

Guests add drivers by name from the trip page after booking. Each driver gets an invite, uses their own FairCar account, accepts the additional driver terms, confirms they are 21 or older and passes the same ID check as the main guest.

You see each driver's name, whether their ID is verified and whether they are 21 or older. You never see their license details. Approve or decline them from the Drivers section on the trip page. Only approved drivers may drive.

Your Additional driver add-on sets the fee. The guest pays it when they add a driver. It counts toward your payout once you approve the driver, and it is refunded if you decline or the driver isn't ready by the verification deadline. The old built-in additional driver fee stays off.

Message the guest calmly inside the inbox: 'Hey {{guest_first_name}}, I noticed a second driver. Only approved drivers can drive. You can add them by name from your trip page, and they can drive once they verify and I approve.' Don't accuse. Many first-time guests don't know the rule.

If they refuse or ignore, file Report issue → Unauthorized driver. The trip is flagged, the deposit is held pending review, and the guest's badges are paused while Trust & Safety investigates.

If an incident occurs and post-trip evidence shows an unlisted driver was at the wheel (toll plaza photo, dash cam, security cam), the deposit is applied first and the unauthorized driver is personally on the hook for the balance, not the listed guest's personal policy.

This is a major reason hosts ALWAYS run pre-trip inspection on the FairCar app rather than handing off cold: the verified pickup photo establishes who was actually present at the start of the trip.