Fleet operations playbook — scaling past 5 vehicles
Team roles, shared inboxes, shared inspections, and the rhythms that keep a small commercial fleet humming.
Hire your first operator
Once you're consistently doing 20+ trips a month, your time is better spent on pricing and acquisition than handoffs. An operator at $20/hour pays for itself by the second trip.
Dashboard → Fleet → Team → Invite, scope to specific vehicles so they only see what they need.
Shared inbox & templates
Build a template library every operator uses: booking-confirmed, 24-hour-before, post-return. Consistency is what separates a 4.7-star fleet from a 4.95.
Pin the 'fleet escalation' Slack/SMS channel for anything unusual — keep guest threads inside the FairCar inbox so trip context stays attached.
Weekly rhythm
Mondays: review last week's revenue, claims, and ratings. Adjust pricing rules.
Wednesdays: deep-clean rotation across the fleet.
Fridays: confirm every weekend pickup is staffed.
Monthly: reconcile pass-through charges, review the earnings forecast, and audit photos on listings that are converting below 4%.
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