FairCar — Rentals & leases. Fair and clear.

Privacy policy

Effective date: June 21, 2026. Version 2.0.

This Privacy Policy describes how FairCar, Inc. ("FairCar", "we") collects, uses, shares, and protects information about you when you use faircar.app and related products (the "Service"). This policy is incorporated into the Terms of service.

1. Information we collect

  • Account. Name, email, phone number, profile photo, language and city.
  • Identity verification. Government-issued ID, selfie, date of birth, and (for Guests) driver's license expiry. Collected and processed by our identity verification subprocessor on our behalf; we receive only the verification result and a redacted summary.
  • Listing & vehicle data (Hosts). VIN, license plate, photos, location, pricing, availability, mileage and fuel readings.
  • Trip data. Booking dates, pickup/return locations, inspection photos, odometer readings, fuel/battery levels, geotag and timestamp of inspections, and messages between Host and Guest.
  • Payment data. Last four digits of your payment card and a tokenized reference held by our payment processor. We do not store full payment card numbers.
  • Security & fraud. Device identifiers, IP address, browser fingerprint, login timestamps, payment failure history, and chargeback history.
  • Usage analytics. Pages viewed, features used, performance metrics, and error reports.
  • Communications. Email open and click events for transactional and account-critical messages; suppression list status.

2. How we use information

  • Provide and operate the Service — listings, bookings, messaging, deposits, payouts, disputes, inspections.
  • Verify identity and prevent fraud, abuse, and illegal activity.
  • Process payments, refunds, security deposit holds and captures, and tax computation through our payment processor.
  • Send transactional and account-critical email, including booking confirmations, deposit notices, dispute updates, and password resets.
  • Provide customer support and resolve disputes.
  • Comply with legal obligations, respond to lawful requests, and enforce our Terms.
  • Improve, secure, and develop the Service, including aggregated and de-identified analytics.

3. Legal bases (EEA/UK users)

Where GDPR applies, we process personal data on the basis of: (a) performance of the contract you enter into with us and with other users; (b) our legitimate interests in operating, securing, and improving the Service and preventing fraud; (c) your consent for any optional marketing email; and (d) compliance with our legal obligations.

4. Subprocessors we share with

We share information with vetted vendors that process data on our behalf under written data processing agreements. The current categories are: payment processing (Stripe, Inc.), identity verification (Stripe Identity), email delivery infrastructure, cloud hosting and database (Supabase), error monitoring, and SMS-based phone-number verification for account security (Twilio, used only during account setup or phone change — not for marketing or notifications).

5. Other users on the marketplace

When you book a trip, FairCar shares with the other party your first name, profile photo, verified driver/host status, aggregate trip and rating history, the messages you send through the platform, and the inspection photos and notes you submit. We do not share your phone number, email address, payment information, government-issued ID, or precise home address.

6. Legal disclosure

We may disclose information when required by law, subpoena, or other legal process, or when we believe in good faith that disclosure is necessary to protect FairCar, our users, or the public from harm or fraud. In a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets, your information may be transferred to the successor entity subject to this policy.

7. Retention

  • Account data: while your account is active, plus 24 months after closure for fraud, dispute, and legal-defense purposes.
  • Trip records, inspection photos, messages, and deposit/dispute records: 7 years, to support legal, tax, and insurance claims.
  • Payment records and tax-relevant data: as required by applicable tax and financial regulations (typically 7 years).
  • Identity verification result: while your account is active, plus 24 months.
  • Suppressed-email and unsubscribe records: permanently, so we honor your choice.

8. Your rights

Depending on where you live, you may have rights to access, correct, port, delete, or object to certain processing of your personal information, and to lodge a complaint with a supervisory authority. California residents have additional rights under the CCPA/CPRA, including the right to know, the right to delete, and the right to opt out of "sales" or "sharing" of personal information (we do not sell or share personal information for cross-context behavioral advertising). To exercise a right, sign in and send a message to the FairCar admin team from your in-app Messages with the subject line "Privacy Request". We respond within 30 days.

9. International transfers

FairCar is based in the United States and processes information there. Where applicable, we rely on Standard Contractual Clauses or equivalent transfer mechanisms for cross-border transfers of personal data from the EEA, UK, and Switzerland.

10. Security

We use industry-standard administrative, physical, and technical safeguards including row-level access controls, encryption in transit (TLS) and at rest, principle-of-least-privilege role-based access, multi-factor authentication for administrative access, and automated suspicious-activity detection. No system is perfectly secure; you are responsible for safeguarding your account credentials.

11. Cookies and tracking

We use strictly-necessary first-party cookies to keep you signed in, remember preferences, and protect against fraud. We use first-party analytics cookies to understand usage in aggregate. We do not use third-party advertising cookies or share data with ad networks.

12. Children

The Service is not directed to children under 18. We do not knowingly collect personal information from anyone under 18. If you believe a child has provided us personal information, contact us and we will delete it.

13. Changes

We will announce material changes by email and on this page at least 14 days before they take effect.

14. Contact

Privacy questions, requests, and complaints: sign in and message the FairCar admin team from your in-app Messages.